Return & Refund Policy

Returns & Replacements:

We do not supply goods on approval and goods cannot be returned without our prior approval. Our goods are supplied with Australian Guarantees. You are entitled to a replacement or refund for a "major failure". What constitutes a "major failure" will be determined under the terms of the manufacturer's warranty and they can choose to repair or replace.

Please choose your product/s carefully, as we do not provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product. 

Pack all items carefully including all original accessories and/ or warranty card with your proof of purchase into a secure satchel/ carton.

Be sure your package is insured for freight and any other costs are prepaid. We don't accept responsibility for non-returned parcels, so make sure you use a track & trace freight method.

 

Please note that items which have been cut to length or come with an expiry date may not be returned for credit.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.