Customer Testimonials

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Thank you for your email. Your product was well priced HOWEVER, once the freight was added not so. The fact that there was no indication of the cost of freight upfront may deter me from purchasing from you in the future - a shame as many of your products appear to be excellent. The way you charge out freight costs leaves people feeling that there is something to hide..... not good!!!! Regards James

HI JAMES
Thanks for your feed back - critical feed back is the most valuable feedback for us as it enables us to review how to lift our game. So thanks again.

Non calculation of freight affects 14% of our on line orders, so to put it another way - 86% of the time we can live up to your reasonable expectation and have the freight calculated at the checkout.
Orders with a cumulative value over $500 are shipped freight free. There are exceptions and we think this is made clear during the checkout process.

Many of the exceptions are because of the over dimensional nature of the items - too long/wide, too heavy, remote area, low value/large volume etc. When a product fits into this category we make it a quotable freight item. Our view is that the actual freight cost should be quoted, giving our customer the chance to opt in or out.

You can experiment by adding different items into your cart and letting it self assess simply by adding your post code and state. Certainly not trying to hide anything. Interested to hear any further comments. Thanks again for your feedback!
CHSMITH Team

Thank you for your prompt email and answer to my concern. Your explanation satisfies my issue and as your products and prices (generally) are great I will deal with you in the future. Regards James
James Roberts March 21, 2017
Fantastic service and fabulous product. Very satisfied and highly recommend the company and the product.
maria March 16, 2017
Very pleased. Very fast delivery with last order and l am sure my next order will arrive just as fast . very happy with purchase. Thank-you......
Sue Nagy March 16, 2017
My apologies for not contacting you sooner, but I just wanted to let you know that I received the PLB back mid last week. Everything is satisfactory & as it should be. Thanks very much to both of you for being so quick to find a resolution to what was a small but important issue. It makes a big difference to the 'customer experience' & seems to be getting quite rare these days. It also makes it very easy to recommend both the business & the product to others knowing that if there was an issue it would more than likely be quickly & easily rectified. Thanks again.
David February 12, 2017
The little chart card arrived today. I was initially a little worried with the size of the SD card, but the mini SD card fitted straight into the unit and at the first opportunity I'll pull the boat out and am looking forward to a new function with all the info that it will provide. Please thank Rod for me, as it was great to deal with people who know what they're doing and run their business accordingly.
Geoff December 23, 2016
Excellent service. Couldnt believe the next day delivery. Thanx guys. Very helpful.
peter December 23, 2016
2 min. call, 2 min. online order, 2 confirmation emails later...and my order is under way. I have never had such an incredibly easy experience with an online store before. The customer service was unbelievable... Thank you
Daniel Olar December 20, 2016
very good service fast delivery thanks
GARRY carbutt December 16, 2016
Just wanted to say “Thank You” for your prompt efficient service. The new Transom Paddle Wheel arrived here in NZ 5 days after ordering it. Great Service!!!
Saree December 04, 2016
Easy website to get around, prompt deliver of goods, well satisfied.
david mosley November 15, 2016
Thank you, thank you thank you! I have visited several stores, hunted high and low and searched the internet for days before coming across your useful, information service. I've been bullshitted to, denied the time, just missed the only person who can answer my question & walked out after staff just have no idea of the data on chart cards. They universally are only interested in selling their specific product and have little interest in genuinely assisting. Your website however has answered my questions and has been instrumental in gaining you a new (All be it interstate) customer.
Charles October 25, 2016
Just a quick note to thank you for the quick delivery of an Epirb. I only ordered it on the weekend, so was blown away with the speedy delivery. Many thanks
Leonie October 19, 2016
Great service and great prices as always.
Greg White October 13, 2016
I WOULD TO THANK FOR YOUR SERVICE THIS HAS BEEN BEST I EVER HAD THE PARCEL TURN UP NEXT DAY THANK YOU
Graham October 04, 2016
Great service and really quick shipping. Helped me out when I was requiring parts at short notice for a fishing trip. Couldn't recommend the team at C.H.Smith Marine more!!
Paul September 28, 2016
Service I received was very good, and I received my order promptly. I was pleasantly surprised as it was only a small order. Thank You. Cyril Gold
Cyril Gold September 19, 2016
Well at last i found a tackle shop that gives great service and is honest about there products.Thanks SAL .You now have a regular customer. Regards russ from tasmania.
russell manning September 19, 2016
Sal helped me out with the Johnny Ray sounder mounts and had them passed with the courier within hours. Arrived within a day from Vic to Gold Coast! Great service - thanks Sal! Prob gunna need another one so talk to you soon! Franco
Franco September 19, 2016
Fast service and faster despatch well done sal/joe many thanks
George Venet-Sanos August 24, 2016
First time I have used this company but will not be the last time. Prices, customer service and dispatch time all very good.
John Fairweather August 19, 2016
Excellent service ordered online Tuesday morning and was delivered Wednesday morning.to Qld. Overnight service awesome Thanks Ken
Ken bawden July 28, 2016
Goods arrived yesterday. All OK! You must have had the the only fuel guage cap for an 11.2 litre outboard tank in captivity. Many thanks, it fits perfectly.
Barry July 26, 2016
Excellent service from CH Smith Marine, extremely fast handling and shipping time.
Matt July 20, 2016
Great initial start, with quick action and communication from C.H. Smith Marine. Thank you.
Kevin Holley July 14, 2016
Thanks so very much for your prompt shipping! Looking forward to receiving the Lowrance shirts......
RON CARTER July 07, 2016
Thanks to all concerned at C H Smith for the prompt attenion and quick delivery of my purchase. I won't hesitate to deal with you people in the future. Steve Jourdain.
Steve Jourdain June 26, 2016
Good morning. The Ritchie Helmsman compass arrived on Tuesday but I picked it up today. Thanks very much for the secure packaging - bubble plastic inside a sturdy cardboard box. Also, on the invoice I note you wrote in capitals with asterisks, ***MUST BE ZONE 6***. While there was probably never any doubt, I appreciated you doing it.
Glen June 19, 2016
Competitive price, very quick delivery. Very pleased. This is the first place I will look for future purchases. Well done "chsmith" this is what service should be like.
Van Keighley June 14, 2016
Our order arrived today and I wanted to let you know how impressed I am with your service I can’t believe it only took one day to get here from Victoria to Sydney. Thank you for such great service and we certainly will be using your company again for any future purchases
Cathie May 12, 2016
I ordered the item on Friday, and within an hour it was in the post. Received it in Ballarat Monday. Great service. Good product.
Terry O'Brien May 07, 2016

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